If you often use JNE expeditions then you just need to contact the JNE call center when experiencing problems around shipping goods. JNE itself is actually a company established in 1990 that serves the community in customs services, especially imports.
Companies engaged in shipping and logistics are indeed quite famous in Indonesia and are often used as one of the best choices for online buying and selling transactions. Products and services from JNE are also very varied ranging from JNE Express, JNE Logistics to JNE Freight.
If you wantto shop online, whenchecking out you will usually be asked to choose an expedition for the delivery of these goods. There are so many e-commerce that use JNE expedition services because it is experienced and rarely also experiences obstacles even if you always use JNE, right?
then what if suddenly the goods do not arrive even though it has passed the estimated delivery time? In addition to contacting the JNE call center , you can actually first do tracking via online to find out the whereabouts of the goods. But in this article we will indeed discuss ways to connect with CS JNE.
Check Receipts Using Other Sites
When you shop online, you can usually see the receipt number listed and you can check the receipt number. Although actually in e-commerce it has been seen the process of shipping these goods has reached nowhere and others.
But sometimes there are some obstacles that cause tracking on receipt numbers in the e-commerce is not updated. From there you can check using the official JNE website. But if the official site has also not been updated or experiencing technical problems then you can use other receipt check sites.
Some of the recommended receipt check sites to use are resi.id that is, by going to the main page of the site resi.id then type the receipt on your package, press enter and then follow the next instructions. There will appear the status of your package or you can also check on other sites such as:
If you have checked on various receipt check sites but you still cannot see the renewal of your package status then you can contact the JNE call center. There are many ways you can do to make a complaint or just look for information about package delivery.
You can do it in several ways to connect directly to JNE customer service, namely through the email address listed, contacting JNE’s social media account and through the hotline service or phone number that has been provided. You can even visit the Ask Joni page to come directly to the head office.
Contact JNE Call Center Via Email
This one way is often done because it is simpler because you also do not need to spend a lot of money. So you just need to send an email to the official JNE email address, which is firstname.lastname@example.org about the complaint you want to convey and the tip is to send it in the correct format.
When sending an email do not leave the subject part blank, the correct format is the subject of content with complaints such as “problematic packages” then on the body of the email fill clearly description or explanation of the obstacles you are facing. You should use a list of what are the obstacles so that they are easily understood by the CS.
In the description section do not forget to attach the recipient’s name, sender name and active mobile phone number. You can also attach a photo if it is necessary as proof that you are indeed having problems with the package sent. So you don’t have to contact the JNE call center on the hotline service, you can do it via email first.
After sending the email then you just need to wait for a reply from customer service where the length depends on the queue. It could be that in a few minutes, your email can be read and replied to by the admin. You may also have to wait a few hours or a few days.
Direct Message Via JNE Social Media Account
In addition to the above methods, namely sending complaints through the email address listed, you can also send messages via JNE social media. but make sure in advance that the message to JNE’s social media is really the official social media account. It even reportedly made a complaint through social media accounts faster than email.
JNE’s official social media accounts are Facebook @JNEpusat, Twitter @JNE_id and Instagram @jne_id. Keep in mind that the JNE call center on social media accounts consists of three accounts, namely Facebook, Twitter and Instagram so the rest open JNE’s official social media accounts so you need to be careful.
Moreover, recently angry once the accumulation on behalf of certain companies or expeditions. So really make sure that the social media account is an official account from JNE to minimize the incidence of unwanted events. Then how to submit a complaint through the social media account?
You only need to send a message to one of the official social media accounts and the format can be likened to sending a complaint via email. You need to attach the sender’s name, recipient name, receipt number and mobile phone number that is still active and give some explanation of the obstacles that occur.
Access the JNE Call Center on the Ask Joni Site
The next option is through the Ask Joni page. This one site is a special page that is provided by JNE so that customers or customers can convey obstacles more easily. How to make a complaint on the Ask Joni page is also very easy, namely:
- The first step is to go to the Ask Joni page in the https://www.jne.co.id/id/hubungi-kami/ask-joni
- Then you can fill in the required data such as name, address and mobile phone number
- In the subject field you can select customer service
- In the message field, you can fill in or tell the complaints that are being experienced.
- Then click send message
Like when you contact the call center service via email or social media account j&t then make sure you have also input the receipt number, sender name and recipient name so that JNE can track or check the location of the package. Regarding the response from the Ask Joni site, you can get a reply from the inputted mobile phone number.
That’s why in the mobile number field, fill in the number that is still active or the number used when sending the package to make it easier for JNE to call back. Actually apart from the above methods you can also contact the JNE call center through the hotline service or make a phone call directly.
The hotline number from JNE is 021 29278888 where you can call the number and wait until there is an operator who answers the call and then press the extension button to connect to the handling section. Then you can communicate both ways through the hotline service.
But unfortunately why the hotline service is rarely used because if you make a call directly on the number listed then it can be charged a phone fee depending on the provider used. Tidak wonder if consumers prefer to complain to JNE call centers via email or social media accounts.