Call center home loan 24 hours free of charge
A 24-hour free 24-hour home credit call center is very beneficial for consumers. This is one of the aids offered by the service provider so that consumers can solve their various problems. The home loan itself has a very large number of consumers in Indonesia. Due to the large number of consumers, the problems will certainly be different.
It is difficult when all these consumers have to come to the office to solve the problem. Even more so when it comes to trivial. During the pandemic, such activities are also very limited. It is normal for consumers to experience difficulties. This is because the development continues to take place with a home loan.
This development will certainly have an impact on the many features offered by the provider. Therefore, contacting a 24-hour free home loan call center is mandatory. In fact, there are some drawbacks that consumers will feel if they do not contact them. For more information, here are the issues that may arise.
Not using the app for different purposes
Problems that may arise are related to the use of the application. Now, the provider has offered a mobile-based app to make it easier for consumers. Almost 90 percent of its services are already available in the app. Therefore, it is harmful if you do not use it and still use the manual method.
By contacting a 24-hour free 24-hour home loan call center, these losses can be avoided because CS provides additional explanations about the importance of using the app and the various amenities available. In fact, if you already know about the application, there are still a number of problems.
The first problem is related to installation and updating. Installing the application is actually very simple. However, some people who are not yet familiar with the use of gadgets have to be a little troublesome. This app cannot be used even if it has not been updated to the latest version.
Therefore, the update process must be carried out every time an update exists. By contacting a 24-hour free home loan call center, the problem is solved. This is because the call center provides complete instructions on both things. Problems that cs can help with are also related to registration problems.
After having the application, it is first necessary to register until the consumer has his own account. Usually, the main difficulty of using an application lies in its difficulty in registering. In this process, the completeness of the data must be prepared. This is because very complete data entry is required in this registration.
In addition to entering data, creating a password also has special features. The password must be created in accordance with the desired properties of the application. If difficulties are felt when registering, contacting a 24-hour free home loan call center can do a lot to solve this problem.
Confusion in different payments
Still associated with the use of the application, which is its main function as an online means of payment. With this means of payment, anyone can make payments without the need to come directly to the office. However, it is necessary to be very careful when paying through the application.
Do not make the wrong payment, and the money spent will simply be lost. If you feel that you do not believe in the payment you are actually making, it is very appropriate to contact the call center of the 24-hour credit home without credit. When contacting him, full instructions are given on how to pay.
In addition, there is a special way if you want to make installments of more than one installment. Of course, how this must be done is different from paying in only one installment. CS can also explain this in detail. In fact, one of the problems of this payment is the non-release of proofs of payment.
Usually the most common proof of payment is via SMS directly to the consumer. If this proof of payment is not received, you will not be able to make a claim if at any time there is a system error and you even receive an invoice. Obviously, it is very harmful if the payment has to be made twice.
Therefore, you must immediately contact the call center of the 24-hour credit home for free if you do not receive proof of transfer. Contacting him is also necessary if you make a nominal payment. Describe the case in detail, and the more money will be returned.
Ignorance of contract and advertising information
It is also mandatory for consumers to have contract data. There is a lot of personal data in contract data that is inherently important. One such important piece of information is like the contract number. When making a payment, this contract number must be entered in the provided field.
In addition to the contract number, the contract information also shows other information, such as the number of remaining instalments. If you lose your copy, you may be able to contact a 24-hour free home loan call center . By contacting him, you will receive detailed contract information.
However, in order to obtain contract information, requirements from the CS side are required. Usually, CS will ask you some personal questions to make sure you are a borrower. Therefore, prepare personal data. If you answer incorrectly, contract information will not be available.
Home loan also offers its consumers a lot of promos. This advertising is usually a large number, so it brings great benefits to consumers. But knowledge about the presence of ads often does not reach consumers. This is obviously harmful, because if you know, it is possible to get a lot of profit.
If you contact the call center, the promo will definitely overcome the problem of ignorance. This is because the provider provides complete information about the advertisement. When contacting CS, there is no need to hesitate just to ask for promos. That’s because it’s one of his responsibilities.
How to contact a home loan call center
Contacting a 24-hour free home loan call center is actually very easy. To contact him, you can call 021-2953-9600. The call center service is active for 24 hours. But for the fastest answer, you can call the number during business hours.
The amount of CS available during business hours is much larger, so the response will be faster. Calling yourself is the best way to raise problems and complaints. When calling, you can communicate directly in two directions. But if you don’t want to be contacted by phone, email may be an option.
The home loan offers a Q&A service by e-mail at cs@homecredit.co.id address. When contacting him by e-mail, the answer is definitely not as fast as when contacting him by phone. That’s because cs does typing first until they can provide the best answer. In Indonesia itself, email communication seems unusual.
Realizing this, a home loan offers official services on its facebook page. On Facebook, a Q&A service is offered through Facebook Messenger. When contacting CS via Facebook, you need to be easier, because using it is much more familiar. It can be used as a last resort to pour out the problem.
Do not behave as before and be indifferent to the presence of a call center. As explained above, there are many problems that can be felt if you do not contact him. In addition, contacting a 24-hour free 24-hour home loan call center is actually also very easy.