UOB Call Center, a Feature To Be Used by Customers
The UOB call center feature is a service that can be used by both customers and non-customers to get accurate information about the banking world. So people can choose information more accurately from reliable sources.
This feature was created to help customers and non-customers not to get entangled in fraud motives on behalf of the bank concerned. So don’t digest just a raw piece of news, call the consumer’s call to get the correct clarification from the bank.
In addition to helping customers avoid the problem of fraud, customer service calls also have several other functions. If you have a complaint or problem with the relevant bank then only contact the bank using the consumer call feature.
Such features should be utilized because so far not many people are aware of its advantages. By maintaining a problem, the bank cannot know and solve the problem. So this feature should be used by customers when experiencing complaints.
Complaints Process Using the UOB Call Center Feature
For a complaint to be made when a banking problem occurs, both administrative and non-administrative, can easily be done. The following are the complaints methods which are in accordance with the procedure on the part of the bank. Use this feature if you find complaints in banking activities.
You can contact the UOB call center on 14008, this service is open 24/7 so whenever there is a problem whenever it is immediately reported. Report in detail what complaints you have experienced so that the bank can deal with the problem as soon as possible.
After the customer reports the complaint, the bank immediately follows the problem. This process will be carried out immediately because the UOB prioritizes customer convenience. So after doing the reporting of the problem you will be investigated immediately.
When the problem has been detected, the next stage is an investigation by the bank. This investigation process usually takes relatively time depending on the complexity of the problem. It is possible that the investigation process can be completed in one day when the problem that has occurred is easily resolved.
After the bank has a common point about the problem, the customer will be contacted immediately. If the customer agrees with the settlement method by the bank, the problem is declared complete. But what if the customer is not satisfied with the results provided by the bank.
If the customer is still not satisfied with the settlement offered by the UOB, they can mediate with BI or OJK. Using this mediation, it is hoped that the problems experienced by customers can be solved efficiently. So no one else feels aggrieved by the incident.
In addition to the UOB Call Center, Reporting Complaints Can Be Via Email
The complaints feature using this email will be very helpful if you are abroad. by using an email, wherever you are, you can still report various types of complaints. The reporting process is also very fast because there is already its own server for email complaints.
If you want to use the email feature as an alternative to the UOB call center , then just send a message lill-UOBCare@uob.co.id. Without the need to wait for a long time, the email will be answered immediately by the bank. So it is not much different from the use of conventional reporting methods.
The email feature can also be an alternative when you are experiencing a rather complex problem. Attaching evidence data will be easier by using email because you can send image or video files as evidence. Therefore the bank will find it easier to investigate the problem.
If the customer is cooperative and provides a full report of complaints, the handling process may also be faster. You may also not have to come to the branch office if you can attach enough data to support the problem complaint.
As a bank that prioritizes the convenience of its customers, UOB will try its best to solve various problems. So you don’t have to be afraid to report the problem you are experiencing. The bank is guaranteed to be able to solve the problem.
Not only does he give promises but the UOB is able to prove his performance
To prove its concerns for customer complaints, the UOB call center feature is not only provided. The bank is moving seriously to solve every problem and there are always concrete reports of the case. Even customers can see the problem management report directly.
If you open the complaint page on the official website of the UOB bank, at the bottom of the website there will be a publication about the handling of the case. The page contains data on cases experienced by customers. The percentage of handling cases is relatively high because it reaches more than 90 per cent.
Perhaps other banks are only able to deliver promises but the UOB provides evidence of performance management. They are not afraid to indicate whether there is actually a case of not being completed. It is proven that in 2019 there are cases that have just been completed in 2020. This is proof that the bank is committed to solving the problem.
The UOB call center is the first door that connects customers to the bank. If the customer does not use this door, the problem will not be solved quickly. Therefore, whatever complaints you feel when using this bank, report it immediately.
The bank really appreciates complaints from customers. The report can be used as a reflection to further improve services for customers as much as possible. Without reports, the related parties will not be able to correct errors in the agency.
If you experience problems take advantage of the consumer call feature, email, or log in directly to the nearest branch office. The relevant parties will be happy to accommodate and resolve the issue. Consumer comfort can therefore be maintained so that the bank’s reputation can be properly maintained.
Avoid Fraud Cases Using a UOB Call Center
Several criminal cases are currently on the rise on behalf of a bank. As a wise customer, of course, you have to confirm any information. Don’t be too easily tempted by the sweet words of accomplished scammers who want to purge their wallets.
The number of fraud cases occurs because not a few customers underestimate the importance of customer service. They were reluctant to confirm and ended up trapped in the trap of criminals. While by making consumer calls, this can be avoided.
Moreover, the victims are also not reluctant to report the crimes that have happened to them. In fact, with reports from these victims, the bank can collaborate with law enforcement officials to handle the criminal case.
Without reports from related victims, it will be very difficult for the banks to manage. So make the most of the features that have been provided by the banking company for the convenience of the public. Reporting fraud on behalf of a bank is a commendable act.
You can even gain appreciation for using this feature to avoid increasing casualties. It would not be better if you participated in the next victim prevention. Public banking will also be stronger with the conscious activity of reporting.
Do not underestimate the feature of customer calls from the bank. Each type of report will also be accommodated and investigated immediately. So to create a good banking atmosphere use the UOB call center feature to report all kinds of financial and non-financial complaints.